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Please note that this service is available to UK mainland customers only and is subject to the Terms and Conditions, which are available to view on this site.
Order enquiries for delivery outside mainland UK should be made to:
sales@schoollinx.co.uk
Making a Purchase
Each product page displays the price and anticipated delivery times. Vat and carriage charges are not included. Where there are finish options (eg paint or fabric colour) you may be referred to another page to view them.
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Before making a selection it is important to ensure that the size, finish and where relevant fixing details, meet your requirements.
Please also that there is adequate access to take you product to its final location. Our deliveries are kerbside only.
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Add products to your ‘Shopping Basket’ by clicking ‘Order’ button.
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The value of your selections is shown in the ‘Shopping Basket’
Your selections can be viewed (and cancelled) at any time by clicking on
‘Checkout’ at the top of the page.
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When you have completed your shopping proceed to the ‘Checkout’.
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To finalise your order you will be asked to complete personal, delivery
and payment details.
Note – Please double check to be sure that you have ordered the correct size and finish; mistakes cannot be rectified after manufacture. Made to order goods cannot be taken back into stock. Please refer to our Terms & Conditions
Prices
The prices shown exclude Vat & delivery charge, which are added at the checkout.
Quantity discounts – enquires regarding large order discounts should be emailed to
sales@schoollinx.co.uk
Vat
All products are subject to Vat at the current rate. Our Vat registration number is
GB 852 6956 87
Checkout
Your selections can be seen at any time by clicking on the ‘Checkout’ at the top of the page. If you wish to carry on shopping select the ‘continue shopping’ option.
It is also possible to cancel items at the ‘Checkout’. If you wish to change the specification (ie. size or finish etc) it will be necessary to cancel the selection and start again.
Payment Options
We accept payment by credit cards, debit cards and cheque or bank transfer.
It may also be possible to arrange Lease Purchase agreement.
Credit/debit card customers will be transferred to our payment service provider administered by ‘SECPay’ . Follow the on screen instructions.
You will be sent an email to acknowledge receipt of your order. Please print, save or take a note of the reference number.
NB. It is important to enter the cardholders registered address; failure to do this may cause delays. A different delivery address can be chosen.
Cheque/Transfer payments - If you wish to pay by cheque or credit transfer select the ‘Cheque/Credit Transfer’ option at the ‘Checkout’. We will send you a pro-forma invoice and details of how to pay.
Orders paid by cheque are processed once payment has been cleared, which is normally 3 to 4 days following receipt. Credit transfer payments may clear more quickly.
Account Orders
If you wish to open a credit account, please complete and return the credit application form.
Credit Application
Acknowledgement of Order
When an order is received an acknowledgement of receipt of the order is sent by email. Please keep a note of the acknowledgement number, which must be used in any communication with us.
Acceptance of your order will be sent in the form of an advice note. At this point a contract exists between the customer and School Linx.
If there is a problem with the order, product availability or price we will contact
you by email or telephone.
Invoice
A Vat invoice will be sent to you once an order and remittance has been checked.
Privacy
We treat your personal information as confidential. We only collect information about you to process an order and provide customer services. We will never pass this information to a third party in compliance with the Data Protection Act 1998.
Security
Credit card numbers and personal information is encrypted using SSL technology
which safely transmits it to our payment service provider (SECPay). We do not hold details of credit or debit cards on our computers or database.
Strict security checks are made to ensure that your credit card details are being used
by only you. This may occasionally delay the dispatch of your goods if any of the
following are applicable:
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Your order is being delivered to an address other than that registered to your card.
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Your card details are not available for address verification from the bank (usually cards registered overseas)
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Your card details have failed the address verification from the bank.
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The security number on the reverse of the card has been entered incorrectly.
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In addition, higher value orders are more likely to be checked more thoroughly.
If any of the above results in an order being ‘held’, we will contact you to verify
your information. Your may be asked to fax confirmation of your details, or use a different card or payment method
We cannot be held responsible for any delays and the order will not be considered
accepted until details are verified.
Delivery times – availability
The availability and delivery times are shown for each product. These times are intended as a guide.
Every effort is made to deliver within the time stated. If products are out of stock or a delivery delay is expected, you will be notified by email. At this stage you will be offered the option to cancel.
Some furniture products are finished to order (assembled, upholstered or painted etc); the anticipated delivery time stated reflects this.
Delivery Charges
Delivery charges vary product to product. There is a minimum charge of £4.50 + Vat, in most other cases it is 5% of the net product value, however this is capped at £30.00.
Therefore you will never normally pay a delivery charge of more than £30.00 excluding Vat. You can always find the delivery charge for items in your shopping basket by clicking the ‘Checkout’ button.
Note: For deliveries to parts of Scotland including the Highlands, parts of Wales and the West Country there may be additional charges. You will be advised of any additional carriage charge
after you have placed an order; at this stage you have an opportunity to cancel.
Delivery
Deliveries are made directly from our supplier partners either with their own transport
or 3rd party carrier. Small individual items are sent by parcel carriers.
Deliveries are kerbside only, School Linx, supplier partners or carriers are not responsible for carrying goods to the point of use, or for installation.
In some cases (specified) assembly can be arranged.
It is the buyers responsibility to ensure that the goods purchased can be carried to the point of use.
Multiple deliveries – orders containing products from more than one product line
will be delivered separately. We may also deliver products in more than one consignment.
Please note that some products are delivered 'flat packed' and will require
assembly
Deliveries to other than invoice address
If you require a delivery to be made to an address which is not the invoice or card holders address please tick the relevant box and follow the instructions at the checkout.
Collections
The majority of Products are shipped directly from the manufacturers or their wholesalers therefore it is not possible to make personal collections.
Delivery Enquiries
To check the status of your order please email us using the ‘contact us’ facility or
call 0845 056 4282. Please quote your acknowledgement number and contact details.
Checking deliveries
It is important to inspect a delivery immediately. Make a note of damage to packaging on carrier’s delivery notes and advise us by email.
Damaged Goods
Please advise damaged goods within 7 working days.
Suitability
Customers must ensure that goods are suitable for the purpose intended and can be physically transported to the point of use. Dimensions, finishes and fixing methods are clearly shown in the catalogue. School Linx cannot be held responsible for goods that do not fit or colours that are not suitable.
We regret that specially made products cannot be returned.
Made-to-order products include – meeting room and boardroom tables and specially upholstered products including screens, soft furnishings and upholstered seating.
Note – Please ensure that you have ordered the correct size and finish, mistakes cannot be rectified after manufacture. Made to order goods cannot be taken back into stock.
Returns
Damage – Buyers must advise us in writing (letter, fax or email) of any damage within 7 days. Goods will be exchanged or repaired.
Please see our Terms & Conditions for our Returns Policy
Product Description
All sizes, capacities and structural details are those of the manufacturer and are for guidance only. Colours and finishes may vary from the colours displayed. Illustrations are intended as a guide only and may not always represent the product exactly. Accessories and ancillary items depicted in images are not necessary part of the product package. See also Technical Terms Used
Assembly/Fitting
Assembly and fitting (where applicable) is the responsibility of the buyer.
Where specific fittings are required please ensure that your selection is suitable
Guarantees
We pass on the guarantee provided by the manufacturer and this is shown with each product. Unless otherwise stated products carry a 1 year manufacturers guarantee.
Manufactures guarantees cover manufacturing defects and structural failure during normal everyday use. Wear and tear is not included.
If you need to make a claim please contact us by email or telephone. Please ensure
you quote your purchase details.
Contacting Us
If you wish to contact us about an order or about our service please email or write to the address below. Please be sure to quote your order reference and contact details.
School Linx
Suite 253
17 Holywell Hill
St Albans
Herts
AL1 1DT
Tel: 0845 056 4282
Fax: 0845 056 4282
Email:info@schoollinx.co.uk
School Linx is a trading style of Office Style Ltd
Company Registration No. – 03265829
Vat Registration No. GB 852 6956 87
Registered office:
Watermead House
2 Codicote Rd
Welwyn
Hertfordshire
AL6 9NB
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